Terms & Conditions

Last Updated: August 18, 2025

1. Introduction and Definitions

By accessing or using the services provided by Lun Energy ApS ("Plans", "Lun", "we", "us"), you agree to be bound by these Terms and Conditions ("Terms").

These Terms govern your use of Plans' software, platforms, tools, applications, systems, and services (collectively, "the Services").

For the purpose of these terms, the following definitions apply:

  • "Professional User" refers to commercial entities such as building surveyors, real estate agents, assessors, craftsmen, and installers who use the Services as part of their professional activities.

  • "End User" refers to building owners or residents who access the Services, either directly by creating a profile or by giving consent for a Professional User to share property data with Plans for the purpose of receiving additional services, such as an extended property analysis.

  • "User" collectively refers to both Professional Users and End Users.

2. Services and Modifications

Plans offers Services for both Professional Users and End Users.

  • For Professional Users: The Services include a software solution for digitalizing and optimizing processes related to energy labeling, building inspections, condition reports, and related professional services. These Services are typically available on a subscription, per-project fee, or per-installation fee basis, as agreed with the Professional User.

  • For End Users: The Services include providing detailed, interactive reports and data-driven insights into a property's condition and potential for improvements, such as energy optimization. These services are often initiated through consent given to a Professional User to share data with Plans.

Plans reserves the right to update or change the Services. Significant changes will be communicated in advance.

3. Service Availability and Support

While Plans aims for high service availability, there may be instances when Services are unavailable. Specific service level agreements may be provided separately. Plans offers customer support, with details on availability and response times provided in separate agreements or specific service packages. During instances of outages, Plans will strive to provide Users with timely notifications about the service interruption and expected restoration times.

4. Account and Authorization

You must be at least 18 years old to use the Services.

  • Professional Users: When creating a commercial account, you are responsible for its security and for all activities that occur under it. You may designate your employees, agents, or contractors as "Authorized Users" to use the Services on your behalf, and you are responsible for their actions.

  • End Users: You may create an account directly on Plans' platform or gain access after a Professional User has delivered a service to you. You are responsible for maintaining the confidentiality of your account information. You must report any unauthorized use of your account to Plans immediately.

5. Fees, Payments, and Refunds

  • For Professional Users: Fees are based on the specific agreement (e.g., per project, per installation, or subscription) and are due within 15 days of invoicing. Late payments may incur interest. All fees are non-refundable, except where legally required.

  • For End Users: Access to certain Services, such as an extended property potential analysis, may be provided free of charge, often following your consent for data sharing by a Professional User. Plans reserves the right to introduce fees for new or existing services in the future, which would be clearly communicated.

6. Use and Restrictions

Users must adhere to these Terms and all applicable laws. Activities such as reverse engineering, attempting to create a competing product from our Services, or gaining unauthorized access are strictly prohibited. You may not use the Services for any illegal or malicious activities.

7. Intellectual Property Rights

With the exception of your User Content, all rights to the Services, including software, text, graphics, trademarks, and logos ("Plans' Rights"), remain the exclusive property of Plans or our licensors. These Terms do not grant you any right to use Plans' Rights except as an integrated part of the permitted use of the Services.

8. User Content and Data Protection

Plans' role in processing personal data depends on the context, as further detailed in our Privacy Policy.

  • Plans as Data Processor: When a Professional User utilizes the Services to collect, process, or store data about an End User's property to deliver a professional service (e.g., creating a condition report or energy label), the Professional User is the Data Controller, and Plans acts as the Data Processor. This relationship is governed by a separate Data Processing Agreement (DPA) between Plans and the Professional User.

  • Plans as Data Controller: Plans acts as the Data Controller when an End User directly creates a user profile and provides information to Plans, or when an End User gives explicit consent for Plans to reuse property data originally collected by a Professional User. The purpose of this processing is to provide the End User with additional services, such as an extended analysis of the property's potential.

  • Professional User Responsibilities: The Professional User, as a Data Controller, is responsible for the initial data collection and must have a legal basis for processing and sharing the data. This includes obtaining a valid consent from the End User before any personal data is disclosed to Plans for Plans' own processing purposes.

  • User Content License: You retain ownership of the content you provide. However, for Plans to provide its services as a Data Controller, you grant Plans a license to use this data, conditional on your explicit consent.

9. Data Management and Backup

  • Professional User Responsibility: The Professional User has the primary responsibility for ensuring adequate backup and archiving of all data. For example, under Danish law, data related to energy labels must be stored for a minimum of 10 years. Plans' technical backups do not replace the Professional User's own archiving responsibilities.

  • All Users: All Users are encouraged to maintain their own copies of important data. Plans is not liable for data loss, subject to the limitations outlined in our specific agreements and applicable law.

10. Aggregated User Data Usage and Sharing

Plans may collect, aggregate, and analyze user data to improve our Services. This aggregated data will be anonymized and will not contain personally identifiable information. Plans may share this anonymized data with third parties for business purposes. By using the Services, you agree to the collection, aggregation, anonymization, and sharing of such data.

11. Confidentiality, Feedback, and Third Parties

Confidential information received from another party must not be disclosed without consent. Any feedback you provide to Plans regarding the Services becomes Plans' property. Some Services may integrate with or link to third-party functions; Plans is not responsible for the actions, content, or policies of these third parties.

12. Warranties, Liabilities, and Indemnification

The Services are provided "as is" and "as available," without warranties of any kind. Plans' liability is limited to direct damages resulting from its gross negligence or willful misconduct. For Professional Users, Plans' total liability is further limited as set forth in the Main Agreement and Data Processing Agreement. Users agree to indemnify and hold Plans harmless from any third-party claims arising from their violation of these Terms.

13. Term, Termination, and Force Majeure

These Terms remain in effect until terminated by either party. Plans may suspend or terminate your access to the Services for any breach of these Terms. Upon termination of the main service agreement with a Professional User, any associated Data Processing Agreement will also terminate automatically. Neither party shall be liable for delays or failures in performance resulting from events beyond their reasonable control (Force Majeure).

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or applicable law. The most recently updated version will always be available on our platform. For significant changes, we will provide you with reasonable notice, for example, via email or a notification on the platform. Continued use of the Services after the changes take effect will be considered an acceptance of the new Terms.

15. General Provisions

This document, along with any other agreements referenced herein (like the Privacy Policy and Data Processing Agreement), represents the entire agreement between you and Plans. The English version of these Terms prevails in case of any discrepancy. These Terms are governed by Danish law, and any disputes shall be settled by the City Court of Copenhagen. Before resorting to formal legal action, the parties agree to first attempt to resolve any disputes through good-faith negotiations.

16. Additional Information

The Services may use cookies; please refer to our Privacy Policy for detailed information. The Services may contain links to third-party websites. You may not assign or transfer your rights under these Terms without Plans' prior written consent. Plans may assign its rights and obligations in the event of a merger, acquisition, or sale of all or substantially all of its assets.

17. Contact Information

If you have questions about these Terms, you are welcome to contact us:

Plans (trading name for Lun Energy ApS)
CVR: 43169459Nannasgade 28, 2200
Copenhagen N
hello@plans.app